Reference

How manastoto Handles Your Personal Data

We built this privacy policy to be direct: what we collect from your account, why we collect it, and how we keep it secure — no vague language, no buried conditions.

Account data protectedDANA, OVO, GoPay wallet privacyYour data rights explainedContact us to request changesIndonesia-aware policy scope
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manastoto How manastoto Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is handled, want to correct account information, or need to understand what records we hold, our support team can help. Responses are handled in the order they are received, and privacy-related requests are treated as priority cases with a separate handling track.

Team online

Live Chat Support

Open the live chat from your account dashboard. Privacy requests made through live chat are logged and escalated to our data handling team within one business day.

Email Data Request

Send your data access or correction request by email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — used for your most recent transaction so we can locate your record.

Account Settings Path

Some data updates — like your contact number or linked e-wallet — can be initiated directly from account settings. Changes that affect identity verification go through our manual review process.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security controls at each layer of your account: from the moment you log in with an OTP verification step, through every DANA, OVO, or GoPay transaction, to the session logs stored on our servers. Data retention periods are set according to the nature of each record — active account data is kept while your account is open, while transaction logs follow applicable retention schedules that vary by jurisdiction. Where local law permits access to our service, these standards apply in full.

Account Security and OTP Every login triggers an OTP check to your registered number. We do not store raw passwords — only hashed credentials — so even internal access cannot expose your login details.
Cookie and Session Data We use session cookies to keep you logged in during a visit and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Wallet Data Isolation DANA, OVO, and GoPay transaction data is handled through each provider's own encrypted API. We receive confirmation records only — not your full wallet credentials or balance details.
Data Retention and Deletion You may request deletion of non-essential personal data by contacting support. Records tied to financial transactions are retained for the minimum period required under applicable rules before deletion can be processed.

Common Questions About Your Data and Rights

These are the questions we hear most often about how your personal data is handled on manastoto. If your question is not covered here, our support team can address it directly through live chat or email.

We collect your name, contact details, and identity verification data at registration. Once you link a wallet, we also store the transaction reference data associated with DANA, OVO, or GoPay payments on your account.

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions, and with service providers who operate under confidentiality agreements. We do not sell your data for marketing.

Contact our support team by live chat or email with your registered account name. We will compile a summary of the personal data we hold and send it to your registered contact address.

Yes. You can request deletion of non-essential data at any time. Transaction records linked to financial activity are kept for the minimum period required by applicable rules before we can action a deletion request.

Every login requires OTP verification to your registered number. We store only hashed credentials and monitor sessions for unusual activity patterns, flagging anything that deviates from your normal device or location.

This policy applies to all accounts where access is permitted under local law. Availability depends on your eligible region — players in Surabaya and elsewhere in Indonesia should check whether access is permitted where local law applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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